Importance of Consumers to Regulatory Compliance, Performance and Outcomes

Consumer preferences, purchasing decisions, voice and exit make major contributions to regulatory compliance, performance and outcomes.

Consumer preferences, purchasing decisions, voice and exit make major contributions to regulatory compliance, performance and outcomes. Over the past nine years, an associate of Delsys Research has been a senior consultant and advisor to Industry Canada on consumer policy, laws and regulations. The research related to this work has emphasized how the insights from behavioural, institutional, innovation and other economics literatures, which relax and go beyond the perfectly informed and rational agent model of conventional economics, can increase our understanding of consumer behaviour, preferences, decisions, responsibilities, vulnerabilities, learning, literacy and contributions to regulatory compliance and performance.
The following link provides readers with access to a short article which summarizes the topics addressed in this consumer research program and their implications for competition, innovation, business competitiveness, and regulatory compliance and performance.

With Contributions from Craig Marchand and Katie Cassidy
 
Consumer_Behaviour.pdf 

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