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Importance of Consumers to Regulatory Compliance, Performance and Outcomes

Consumer preferences, purchasing decisions, voice and exit make major contributions to regulatory compliance, performance and outcomes.

Consumer preferences, purchasing decisions, voice and exit make major contributions to regulatory compliance, performance and outcomes. Over the past nine years, an associate of Delsys Research has been a senior consultant and advisor to Industry Canada on consumer policy, laws and regulations. The research related to this work has emphasized how the insights from behavioural, institutional, innovation and other economics literatures, which relax and go beyond the perfectly informed and rational agent model of conventional economics, can increase our understanding of consumer behaviour, preferences, decisions, responsibilities, vulnerabilities, learning, literacy and contributions to regulatory compliance and performance.
The following link provides readers with access to a short article which summarizes the topics addressed in this consumer research program and their implications for competition, innovation, business competitiveness, and regulatory compliance and performance.

With Contributions from Craig Marchand and Katie Cassidy
 
Consumer_Behaviour.pdf 

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Service Orientation and Professionalism When Implementing Regulations

Enhancing the service orientation and professionalism of the regulatory departments, agencies and officials that deliver regulatory programs can contribute significantly to regulatory efficiency, compliance and effectiveness; and to the regulatory reforms, improvements and innovations such as the One-for-One Rule that are now being implemented by Canadian and other governments.

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Cumulative Burden and Asymmetric Regulation

For over two decades, the federal government has been strengthening its regulatory governance mechanisms and enhancing the capacity of its regulatory programs.

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The Rise and Fall of Regulatory Regimes: Extending the Life-Cycle Approach

Extensive research has been conducted on the life-cycles of products, technologies, firms, industries, markets and many other institutions and organizations.

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Regulatory Compliance Promotion: Modeling Delivery for Success

The compliance promotion programs of regulatory departments and agencies play a major role in protecting the public interest, promoting regulatory efficiency and effectiveness, and supporting regulatory reform, improvement and innovation such as the One-for-One Rule of the Government of Canada.

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